EXPLORE OUR ALL-NEW FW21 RELEASE

Returns & Exchanges Policy

Returns & Exchanges Policy

SHIPPING FOR USA AND CANADA:

Free ground shipping on all domestic orders.*

We ship all orders Monday–Friday within 48-72 hours of receipt of purchase from our Miami warehouse (excluding holidays.)*

Orders with overnight shipping will be prioritized and must be placed by 11am PST to ship the same day. Orders placed after 11am PST will ship the next business day; carrier chosen at the discretion of T HENRI. Unexpected and uncontrollable delays- incurred by e.g.: COVID related carrier delays, weather, holidays etc. will not result in a refund of express shipping cost.*

Orders will be shipped pending item availability and order volume. Pre-ordered items will ship once they arrive, please visit the item’s product page for the intended ship date.

All T HENRI packages require an adult signature, once your package has been delivered to the correct address, we cannot be responsible for lost or stolen packages. Please be sure to ship your order to a secure location.

Once your Order is shipped, most orders typically arrive between 3-7 days, depending on your location and method of shipment chosen at checkout


INTERNATIONAL SHIPPING:
We ship all orders Monday–Friday within 48-72 hours of receipt of purchase from our Miami warehouse (excluding holidays.)*

Orders will be shipped pending item availability and order volume. Pre-ordered items will ship once they arrive, please reference the item’s product page for the intended ship date.

Upon arrival to the destination country, orders may be subject to duties and taxes billed by the destination country’s customs department. The recipient must bear all or any additional charges for customs clearance.

T HENRI is not responsible and has no control over additional charges or delays due to custom clearance and cannot predict what they may be.*

All T HENRI packages require an adult signature, once your package has been delivered to the correct address, we cannot be responsible for lost or stolen packages. Please be sure to ship your order to a secure location.

Unfortunately, we do not offer any returns or exchanges on international orders (we do not accept returns from outside of USA). Please keep this in mind before placing your order.

If you have any questions or need more information prior to purchase please contact us at info@THENRI.com

  • RETURNS:

    • Items eligible for return must be shipped within 7 calendar days after delivery. Delivery outside this window will be ineligible. Email us at info@THENRI.com to request a free shipping label (only on domestic returns).

    • Returns must be unworn and in their original condition and full packaging.

    • Please thoroughly seal your return in the original box with your order in-voice. If you decide to use another box, make sure it is well padded to prevent damage during transit.

    • We process all returns within 7-10 business days. You will receive an email when your refund has been issued.

    • Unfortunately, all International sales are Final (we do not accept returns from outside of USA).*Due to Covid-19 Coronavirus orders and returns may take a longer time than expected. Please don’t hesitate to reach out with any questions or concerns to info@THENRI.com.

When should I expect my refund?
Returns will be handled within 4-6 business days. Once your return has been processed you will receive a separate email issuing your refund. Your refund will be issued to your original form of payment. Please allow 7-10 days for your bank to post the refund to your account.

Can I exchange my order?
Unshipped orders are eligible for exchange up to 60 days from original purchase date. To exchange a shipped order, the original item must be returned (following the return procedure above) and a new order must be placed. Please contact us at with any questions.

Why wasn’t my return accepted?
We are only able to accept returns in new, unworn condition. Including being free of scratches and other damages. We are unable to accept any returns with alterations and modifications. We are also unable to process returns made outside of the 7-day return window. Please contact us at info@THENRI.com with any questions.


WARRANTY

We guarantee your eyewear for a period of one year from the date of purchase. Under this guarantee, should any part prove defective in either materials or manufacture, it will be repaired or replaced at no charge (except Lens damage). Return the eyewear together with its proof of purchase to your chosen T HENRI eyewear retailer. This warranty does not replace scratched lenses due to normal wear and tear or cover any damage as the result of mishandling, accident, or unauthorized repair or alteration.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
Not enough items available. Only [max] left.
Shopping cart

Your cart is empty.

Return To Shop