CONTACT OUR PERSONAL STYLING CONCIERGE
Frequently asked questions
Items eligible for return must be shipped within 7 calendar days after delivery. Delivery outside this window will be ineligible.
Returns must be unworn and in their original condition and full packaging.
Please thoroughly seal your return in the original box with your order in-voice. If you decide to use another box, make sure it is well padded to prevent damage during transit.
We process all returns within 7-10 business days. You will receive an email when your refund has been issued.
Email us at info@THENRI.com to request a free shipping label (only on domestic returns).
All International sales are Final (we do not accept returns from outside of USA).*Due to Covid-19 Coronavirus orders and returns may take a longer time than expected.
Please don’t hesitate to reach out with any questions or concerns to info@THENRI.com.
We guarantee your eyewear for a period of one year from the date of purchase.
Under this guarantee, should any part prove defective in either materials or manufacture, it will be repaired or replaced at no charge (except Lens damage).
Return the eyewear together with its proof of purchase to your chosen T HENRI eyewear retailer.
This warranty does not replace scratched lenses due to normal wear and tear or cover any damage as the result of mishandling, accident, or unauthorized repair or alteration.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Free ground shipping on all domestic orders.*
We ship all orders Monday–Friday within 48-72 hours of receipt of purchase from our Miami warehouse (excluding holidays.)*
Orders with overnight shipping will be prioritized and must be placed by 11am PST to ship the same day. Orders placed after 11am PST will ship the next business day; carrier chosen at the discretion of T HENRI. Unexpected and uncontrollable delays- incurred by e.g.: COVID related carrier delays, weather, holidays etc. will not result in a refund of express shipping cost.*
Orders will be shipped pending item availability and order volume. Pre-ordered items will ship once they arrive, please visit the item’s product page for the intended ship date.
All T HENRI packages require an adult signature, once your package has been delivered to the correct address, we cannot be responsible for lost or stolen packages. Please be sure to ship your order to a secure location.
Once your Order is shipped, most orders typically arrive between 3-7 days, depending on your location and method of shipment chosen at checkout.
Each and every single one of our T HENRI styles are part of a hyper-limited, collectible production made in Sabae, Japan.
We only make less than 99 pieces per style.
Once they aregone, it is forever!
T HENRI does not have a physical store. You can purchase any of our frames online, or visit any of our retailers spaning over 31 countries across the globe. Find a retailer near me